Frequently Asked Questions

Q: How long have you been in business?

A: All Custom Stone Bath D├ęcor is a startup began in January 2023

Q: What makes you different from your competitors?

A: Unlike our competitors we offer a unique product based on customer choices. No one offers the different finishes together with the wide variety of stone tops. Also our product is made in the USA.

Q: From where do you operate?

A: Northbrook IL

Q: Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

Q: Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Q: To where do you ship? How long does it take you to process an order before it is dispatched?

Q: Where are your packages shipped from?

A: Northbrook IL

Q: Do you ship packages internationally?

A: Yes, but at an additional cost.

Q: How do you price your postage?

A: We have a standard shipping charge anywhere in the contiguous 48 states. That is $XX for standard shipping and $YY for expedited shipping (2nd day UPS).

Q: What payment methods do you accept?

A: We accept all major credit cards.